Refund policy

In short

You can cancel at any time. We refund every part of your package we haven't started. Parts already started or done, and government fees already paid, aren't refunded. Anything we agree in your engagement letter takes priority over this page.

Before work starts

If you cancel before we start work on your file, we refund everything you paid.

After work starts

Your package is made of separate parts: for example the incorporation, the tax accounts, the bank applications and the website. If you cancel partway, we refund the price of each part we haven't started yet. Parts already started or done, and government fees already paid, can't be refunded. Your engagement letter lists the price of each part.

Government fees

We pass government fees on at cost. Once we've filed with a registry or a tax authority, the government keeps the fee, so we can't refund it.

Bank accounts

Banks make their own decisions, and nobody can guarantee an approval. If a bank declines your application, we refund the banking part of your fee, or apply to a second bank if you prefer.

If we can't verify you

We verify you before we file anything. If we can't complete identity, ownership or sanctions checks, or we decline to take you on, we refund everything you paid for parts we haven't started. Usually that's the full price.

Monthly and yearly plans

• Canada Operate has a 12-month minimum term. After that, cancel any time with 30 days' notice. If you cancel during the first 12 months, the monthly fees for the rest of the minimum term are still due. Any month already paid for but not yet started is refunded.
• Canada Care renews every year. To stop it, tell us at least 30 days before your renewal date. If it has already renewed and we haven't started that year's work, we refund the renewal.

How to ask for a refund

Email hello@billsera.ca with your name and what you'd like refunded. We'll reply within 5 business days. Approved refunds are sent within 10 business days, back to the payment method you used.